Refund policy

Last updated: October 6, 2026

Returns for décor bought on https://olibco.com. OLIBCO is the trade name of OLIVIA BARKLEY NJ INC. The seller is OLIVIA BARKLEY NJ INC. When we accept a return, money goes back to the original payment method. We do not mail a second pumpkin, mask, or doll as a swap for another color or character.

1. Thirty days

Open a request within 30 days of the carrier’s delivery scan, not of the day you first notice the box. Change of mind: the piece should be unused and in the packing we sent. A snapped stem or the wrong mask: write the day you open the carton and attach photos.

2. What we take back

Defect, transit damage, or the wrong piece, shown in photos of the item and the outer carton
A change-of-mind return of an unused piece in its original packing, requested within 30 days of delivery

3. What stays with you

Masks worn to an event, dolls stood on a dirty porch, resin broken after delivery
Pieces missing tags, stands, or bags that shipped with them
A carton mailed with no approval email
A request after day 30

4. Start the request

Email service@olibco.com or call (412) 894-1236 with the order number and whether you want a refund.
Wait for written approval (usually 1–2 weekdays).
Pack the piece so resin cannot rattle. If we are paying for the return, use the prepaid label we email you. Otherwise, ship only to the return address below. Keep the tracking number.

5. Where to ship

Do not mail a doll or a pumpkin until we approve the return. After written approval, ship the return to:

OLIVIA BARKLEY NJ INC
6000 Steubenville Pike, Ste 102
Mc Kees Rocks, PA 15136
United States

Cartons sent with no approval email may be refused or sent back at your expense. We do not operate a walk-in return counter. Put the order number on the outside of the carton.

6. Money back

Defective, damaged in transit, or wrong item:** We pay for the return shipping. After we approve your request, we will email you a prepaid return label at no cost to you. If we ask you to ship the item yourself, we will reimburse the postage once you send us the tracking number. We refund the item price, the tax on that item (when the payment processor allows it), and the $5.99 outbound shipping fee. There is no restocking fee.

Change of mind: You pay the return shipping. After we confirm the piece is unused and in the packing we sent, we refund the item price and the tax on that item (when the payment processor allows it). The $5.99 outbound shipping fee is not refunded. There is no restocking fee.

We inspect returns within a few weekdays of arrival. Approved refunds go to the original payment method within 5–7 weekdays after that check.

7. If inspection fails

If a mask smells of perfume, a doll is stained, or a resin piece arrives in pieces you did not photograph at delivery, we email you. If a returned item does not meet the eligibility requirements, we will contact you by email with the reason. Where applicable, you may be responsible for the cost of returning the item to you.