Refund policy
Effective Date: September 1, 2026
At OLIBCO, customer satisfaction is important to us. If there is an issue with your purchase, please contact our customer service team and we will assist you.
Return Period
You may request a return within 30 days after receiving your order.
To be eligible for a return, items must meet the following requirements:
- Unused and in original condition
- Include original packaging when applicable
- Include proof of purchase
How To Request A Return
To start a return request, please contact us at:
service@olibco.com
Please include:
- Order number
- Email address used during checkout
- Reason for return
- Photos of the item if there is damage or a product issue
Return Review Process
After we receive your return request, our team will review the information provided.
Return approval decisions are usually made within 2-3 business days.
If your return is approved, we will provide instructions for returning your item.
Refund Processing Time
Once your returned item is received and inspected, we will process your refund.
Refund processing usually takes:
- 3-5 business days after the returned item has been received and approved
After the refund is issued, your payment provider may require additional time to post the refund to your account.
Most refunds appear within:
- 5-10 business days depending on your bank or payment provider
Refund Method
Approved refunds will be issued to the original payment method used during checkout.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos showing the problem
We will review your request and provide an appropriate solution.
Non-Returnable Items
The following items may not be eligible for return:
- Items damaged due to misuse
- Items returned without original condition
- Final sale items clearly marked as non-returnable
Contact Us
For return and refund questions:
service@olibco.com
OLIBCO
Operated by OLIVIA BARKLEY NJ INC
6000 STEUBENVILLE PIKE STE 102
MC KEES ROCKS, PA 15136
United States