Contact

Write when a witch doll, a mask, a tracking link, or a return is stuck. Put the order number in the first line. Photos of a crushed carton belong in that same email, not in a second message two days later.

Customer support

Email: service@olibco.com
Phone: (412) 894-1236
Monday–Friday, 9:00 AM–5:00 PM ET
Typical reply: 1–2 weekdays

Weekends and U.S. federal holidays wait until the next weekday. We answer shipping and return mail faster when the subject line is the order number, not “hello.”

The business

OLIBCO is the trade name of OLIVIA BARKLEY NJ INC. The corporation on the invoice, the refund, and the tax file is OLIVIA BARKLEY NJ INC.

Business address:

OLIVIA BARKLEY NJ INC
6000 Steubenville Pike, Ste 102
Mc Kees Rocks, PA 15136
United States

This is our business address. Customer service is available at the phone number and email above during the hours listed. We do not operate a walk-in store and do not offer in-store pickup. Returns go to this address only after written approval.

Returns

Ask first. Email the order number and wait for written approval, usually 1–2 weekdays. After approval, ship to:

OLIVIA BARKLEY NJ INC
6000 Steubenville Pike, Ste 102
Mc Kees Rocks, PA 15136
United States

Change-of-mind returns: you pay the return shipping. Defective, damaged, or wrong item: we pay the return shipping. The Refund Policy controls the window and the photos we need.

What to send in the first email

• Order number
• Whether you need tracking, a return, or a product question
• Photos of the carton and the piece when something arrived broken